"The customer's always right." SAYS WHO?

Reading and posting on another thread prompted me to post this one.
Who else thinks that statement is bunch of bull?! I think that whenever a "customer" spats that mess, they are usually trying to be shady about something and/or get something for free. Yeah, yeah, yeah I'm a customer, but you will never here me saying that, except in a protest to it. Who came up with anyway? Probably the same "customer" who had some agenda like I described above.
There was an incident with a customer many years ago when I worked in retail where I got that statement thrown at me from a customer. Can't remember exactly what their complaint was, and it wasn't against me, but I do remember them just trying to get something for free. They said that to me and I replied, "No you're not." Of course they asked for the manager and continued their rant, but didn't mention what I had said. Needless to say they didn't get their way because they weren't right and the manager could see the ploy.
I don't care who you are, if you're wrong, you're wrong, and I despise businesses that go by that policy.
So what do you think?

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33 replies since 17th November 2009 • Last reply 17th November 2009

I worked in retail so long that you know when a person is scamming you, and no customers are hardly right, and salespeople are people too, so don't take your anger out on that person

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Yeah, that's another thing I learned, a salesperson is also a beating bag and a babysitter. When someone has bad day, they figure they can come in and be mean to you knowing you can't give them a piece of your mind without getting fired. Aaaaaand, I have literally heard parents tell their kids while they are walking in the door, "go to toys until I come get you". I worked in HBC dept. which was right at the doors as you come in, then I worked in the toy dept. I would tell kids to go find their mother, bouncing balls, opening toys, skate boarding down the aisles, ARRRGH! I wanted so many times to get on the PA system and announce "The toy dept. is no longer babysitting, come get your brat!"

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I worked at a store that told mothers if they didn't handle their kids they would be asked to leave, its an hazard! All those toys on the floor

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It really is, but there was one woman that had children services called on her, cuz her kid was in the dept store and she was next door in the grocery store. Again, she sent him over for us to babysit.

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I hate that expression. In Holland they say "customer is king". Yuk. I worked in retail when I was a student. The rudeness of some people irritates the crap out of me. I actually had a man telling his son in a very condensing tone: "oh look ,she can giftwrap the toy. Wow, she must have been in college for so many years to learn that." And another man to his son said something simulair. I sold him 4 things of E25.- each so I said "that's E100.- please". And he said: öh wow, you can count." like he was really surprised. Then I asked his son if his dad was always this embarissing and didn't it bother him? The little boy felt aweful and dad got pissed at me. Haha, don't care, stupid guy.

I'm suprised how rude people are to shop personel in general. They don't greet, don't say thank you. Also very annoying: they are standing behind you and just start asking something instead of saying excuse me, can I ask you something. Like you have eyes in the back of your head. I learned just to ignore that and not respond.

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Apparantly it happens a lot at Ikea: people leaving their children at Smaland and then go off shopping in other stores. But when you leave your children at Smaland, you're supposed to stay at Ikea because you have to pick them up if they start crying or being very naughty. Some parents show up hours after dropping (dumping more like it) their children.

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I used to work at a friggin RETURN desk, that crap wasn't fun at all. The manager's tell you to go by policies. It can only be returned if this or this (blah blah yadda yadda). But there were several times where I told the customer that they couldn't return an item b/c of the policy ( like having to have a receipt OR you can't get cash back if you paid with a credit card). They yell for the manager and when they get there they end up approving it!! So, I look like friggin ASS...fighting with this customer telling them we CANT do this and the manager just waltz's on in there and swipes a card and gives the go ahead. Talk about some BULL CRAP!

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Yes! I had a crappy boss who did the same. So in the end I didn't follow the policies either. Just gave the customer whatever they were asking.

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Oh yeah, I had that happen to me too. You go by policy and then have a manager come in do the exact opposite of what's "NOT" supposed to be done. It does make you look bad and like you didn't know what you were talking about. And then it's funny how the manager doesn't say anything to you about the confrontation after they've made you out to be an ASS.

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OMG! I just remembered another incident. I accidentally closed the register before I gave the customer her change (which was only 10 cents). So I asked her to wait a second maybe the next couple of customers will use cash so I don't have to page a manager up front for a meesley 10 cents. She snaps on me telling me that she shouldn't have to wait and that it was my fault and blah blah. I remember saying "Really??" And I reached into my pocket hoping for SOMETHING and I pulled out a quarter. I said "Here ya go an extra 15 cents. Go Crazzzy on that bubble gum machine outside."

Yea, I got written up....

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Good for you!!

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but its awesome. Good for you Kira, I did that once too...they get whats coming to them

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http://notalwaysright.com/

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Mwhaha, that website is hilarious!

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