"The customer's always right." SAYS WHO?

33 replies since 17th November 2009 • Last reply 17th November 2009

I was just about to post this

funny

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What I hate working in retail is that you HAVE to walk up to customers and ask if they need any help, which I hate doing anyway, but 9/10 times I'll ask them, they'll go "No, no, just looking!" and walk away, then 10 seconds later they'll walk up to me or another member of staff and ask where something is! It's like, don't be so rude to me if you actually do need help.

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customers, they can never make up their minds

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Talking about kids in the store. When I was working at my old job there was this mother who came in with her 2 or 3 year old daughter. The daughter peed her pants in the store which leaked onto the carpet. Me and the other girl watching were waiting to see if she was going to say anything about it. We saw her wiping the child over with baby wipes and then the floor. Then she got up and kept walking around the store. There was a HUGE black mark on the store so we knew what had happened. The mother wasn't even going to tell us or apologise for it, we had to confront her about it. Meanwhile her daughter was going around putting everything in her mouth aswell. We were so pissed off about it afterwards. How rude. If I had a kid that peed their pants in a store I would freak out and be over apologetic. If she just apologised to us we wouldn't have cared so much because these things happen when you got little kids.

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omg thats horrible major props to kira though totally something i would have done. if u guys want t o talk about mean people :x i volunteer at t he mall taking donations for the salvation army.... people with 10 bags of crap will stare me down and state in a different language (spanish) "eww nah shes not giving anything free just wants to help the homeless" and give me a dirty look....meanies!

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tara that website is hilarious! and Kennedy, for my community service hours me and my friend sell beads made my Ugandan (sp?) women to help them support their families...ive gotten SO MANY dirty looks in the car line after school.

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ok jc penney's kinda goes by this policy but it has to be a reasonabe request such as a shirt rings up 19.99 they say its 17.99 because thats what the sign says will let you have it i mean our signs are wrong more often than is good so let them have it, but then there are times when we can say no and have a manger come and deal with it but i usually don't have that big of trouble with customers trying to scam me

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I worked at the bay once and someone misplaced a sign, it said all hats are 9.99 and someone picked up a shirt that was on the same table and wanted it for 9.99. The difference is, the sign said hats not shirts, so no matter what she tried...the shirt wasn't going to go down.

learn to read people

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Oh when I worked at Evans we just told them that it was the price it came up as on the till. Unless it was in an offer, in which case it sometimes went wrong, but we were told at the beginning of every shift what was on offer and what wasn't. If someone said something was labelled wrong, we'd just say "Sorry, I can't change the price, I don't have the power to do it" and then just ask if they still want it or not. Sometimes people got really annoyed about it but mostly they just dealt.

There's an important legal thing to remember - in terms of the contract of buying things in shops, the customer is asking you to sell them an object. The shop is not asking the customer to buy it. So it's up to the shop whether they sell it, how much it is etc. The customer can't do anything but kick up a fuss.

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thats right, its like when you go to a resturant and you ask the waiter to bring back the food because its touching. Please people, I worked as a waitress, don't send the food back unless there is something really wrong with it, not because you don't like the way they arranged it

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well somethings are stupid though like stores that won't price match there website i hate looking it up to see if they have it then going to buy it and paying 10 dollars more. something that annoys me is when pepole will do a return on items right after they bought it or stuff they clearly have worn

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I like it when they go to a store and try to return something worn, and the shops like no

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Oh what I loved was when people would steal stuff and try to return it, and it like has a big hole where the tag should be and a bit of the metal still in it, and we're like "Umm, no, this is really obviously stolen, we'll take that back thanks"

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and call the police, its always fun when you do that to them

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I work in a store were we rent movies out. Its not Blockbuster and its not Rogers. We're better :p
Anyway, it is in a really iffy part of town and we always get people coming in; stealing stuff trying to get free movies. Ya da ya da. There was this one lady that came in, very loudly and quite pissed read angry not drunk thou that has happened before too.] Saying oh that our movies are crap and that every one we rent to her never works and how she is in all the time and this always happens. So I pop it in our DVD player [we watch movies in the store] THING WORKS LIKE A CHARM! Then she is quiet for a while as I ask her which part it started to act up on, which past no problem. And I am able to go through a good 5 minutes with random skipping to different chapters of the movie. After we all see that the movie has no problems at all, she storms out saying that we have some sort of 'fancy' DVD thing or something or another. There was a couple regulars in that night, even they raised their eyebrows and rolled their eyes after she left.

Thing is we have a simple sony DVD player, that runs 12 or 13 hours a day, every day all year. It has four buttons counting the off button. I am surprised it works so well still.

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