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FAQ


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Members & Accounts

I've forgotten my password, how can I reset it?

Simply click the forgotten password link which can be found in the Site Map at the bottom of the page. Here you will be able to enter your email address and an email will be sent with instructions for resetting your password.


How do I delete my account?

If you wish to have your CO+K account removed, send a message to Crafterella and she can arrange for your account to be removed. Note: please be absolutely positive before making a request as these changes cannot be undone.

Projects

I can't find the instructions for a project?

Make sure that the project you are looking at is a How-To project, these projects have red How-To banners on their preview pictures. If the project is just a Creation, it wont have step-by-step instructions but you can leave a comment or send a message to the member and ask nicely if they can add instructions.


How do I remove a project that is already published?

Members cannot delete projects after they have published them on to the site, so please be sure you want to share your project before clicking the Publish button.Removing projects can break other parts of the site, especially if they have received comments or favorites. In cases of emergency, please send us a message and we'll have our webdesigner remove the project manually.


Why is my project not being approved on to the site?

First of all, make sure you click the Publish button so that it can be queued for approval. We approve all of our projects manually, so please be patient and allow up to 24 hours for one of our moderators to publish your project. Usually this happens every couple of hours but occasionally it will take longer. If your project is being unapproved by our admin, then there will be some reason for why it cannot be approved. Make sure your project meets with the acquired Project Guidelines. Once you have made the required changes, republish your project and we can approve it.

Snippets

I want to write for or contribute to Snippets?

We're always looking for new writers to join the Snippets team, so if you're keen, then we'd love to hear from you. Please send a message to Crafterella and let her know.


Where can I pick up a copy of Snippets?

Snippets is a completely online publication. Every issue is available for free on Cut Out + Keep, just click the Snippets tab.

Need more information? Send a message to Crafterella!