customer service rep

Just so everyone knows: when you are nasty to a customer service rep, don't be surprised when you get ZERO help and respect afterward.

Just thought I'd put that one out there. I can't believe how entitled some people think they are. It's sickening.

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6 replies since 3rd August 2010 • Last reply 3rd August 2010

Surely that should go to anyone whether they be customer service rep's or not?! If someone has been nasty to you why should they help or be nice back to you?

What happened honey? It sounds like you've had a bad experience??

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OMG! I can imagine what happened! I worked in a call center for over 4 years and was on 3 different accounts throughout. It is sickening when people think they can call in and talk to the help anyway they want just because the product they bought doesn't work, doesn't have a certain feature they were expecting it to have or they don't know how to use it. I was a tech rep for gateway trouble shooting computers, motorola for networking devices and then t-mobile for cell phones. The one rule I didn't abide by when helping a customer is giving them three warnings to refrain from obscene language, after the 3rd warning we were allowed to release the call and not be penalized. I'm sorry, I told every one of my supervisors that if I can't curse back not even once, I'm not giving them 3 times to do it me when they are the ones who called me for help. I finally had to quit that job, due to the my special needs child, my constant headaches and then having to deal with rude customers. 99% of the calls we took were because of user error and the pay wasn't worth it anymore on top of the fact the the account I was on was putting too many restrictions on what we could and could not do and really had nothing to do with the job. Horrible, so when I call in needing help with something, which is not very often, I remember my job of being on the other end so I mind my manners and be respectable, being a customer rep is not easy.

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Creativemind: That doesn't very pleasent. That is why I didn't want to go to an interview I was meant to have last week. It was meant to be a Marketing Assistant position, but I found out online several people saying the company was a sham it was door-to-door selling.

I know that sometimes you just can't help it, but then like you said you have to remember that they are just doing their job... I try to be pleasent!!

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me too, but some people are just plain rude

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True Michelle, but because I have dealt with people like that a lot when I was working at the job, I seriously believe that people actually thought they had a right to be rude just because they spent a lot of money on a product and it's not working right or whatever. Blackberries, I hated those calls. People would pay hundreds of dollars for them and then get mad with tech support because it didn't do something they thought it should do because of how much they paid for it. I politely let them know that the company only supplies them the phone, so if they had issues with it's functions or lack there of they had to contact the manufacturers because that was not our problem. We trouble shot issues when the functions it actually had didn't work but then some of the issues was out of our scope of support.
I started to really dislike customers in general, either at my job or someone else (where I didn't work). And whoever came up with that non sense about "the customer is always right" crap? I think I vented about that before eons ago, but I'm a customer and I don't even believe that. Again because of my extensive contact with "customers", I came to realize that the customers that spout that mess are the ones trying to get something for free! Years ago when I worked in a department store, and that day I was working as a cashier, (yeah, I learned how to do to much in that place that I had multiple job positions) and a customer said that. I quickly stated "no you're not." I didn't get in trouble for it because when a manager got involved the customer didn't even mention that I said it. Psst... (whisper) one of those type "customers" who was trying to get something for free. And no they didn't get it.

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Oh man, Rachie. You must have gotten that call from my mother.

She called Comcast to cancel the subscription before the contract was up and was furious that they charged her the cancellation fee. (like $200+ the current month's charges) She called them and was screaming at the poor guy talking about how horrible a person he was that he'd work for a company who would charge a person for something like this and cause their bank account to overdraw and that she "hopes he sleeps good at night"...yada yada. I was MORTIFIED!!!

I'm like...mom. You SIGNED a CONTRACT. Those are the rules. It's YOUR fault, not this poor guy trying to WORK to take care of his family!

I tried calling Comcast back after my mother left so I could apologize for her, but they couldn't connect me to the person she'd talked to. I felt so bad for him!

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