who feels like ranting about their customer service jobs

or the short title

FRONT LINE DEFENSE....acccccccccccccccccckkkkkkkkkk!

There is something about holidays + sales = crazy customers

share the horror stories... I know you got em

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62 replies since 16th November 2008 • Last reply 16th November 2008

Oh god, Christmas at Evans last year was fucking horrible.

It's pretty bad where I am now, cause crazy crafters (like the ones we get on here <3) flood in by the million and have to buy loads of stuff. On Saturday the shop was almost constantly packed, it was horrible. Although I probably have it light - I know I'd hate to work in like Argos this time of year

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or Boots? lol you don't get much time to think it's just customer after customer, and you're not supposed to have a load of notes in the till at one time and I like things to be tidy so I get flustered because of the notes, the bags, we ran out of big bags this week, the mess, the customer, the money, the advantage card, change, scan voucher barcode, give voucher, remembering to give back to advnatage card then the next customer!!!! lmao it's goes by fast so it's not sooo bad and it gets quieter in the evening. I've never known why people get so stressed out about xmas really, I love it, but you've never known xmas stress until you've worked on a till on mega points day! I am really fed up about this week though.

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Oh my sister used to work in Boots, and she hated at the best of times, let alone round Christmas. Loads of people buying bath lotion for people they don't know.

I really don't like Christmas, but I do like making presents (they're somewhat detatched in my mind), so it's actually quite nice when people come into work to find something they can make a lovely, personal present with.

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grrr....

Ok, well it's getting into the holiday, and here i am working at a bakery! ACK! if i get one more person complaining about slow service (when at the most, their are tw people working tills, and grabbing things from behind it) im going to loose it. I'm going as damn fast as i can, if i go faster, i'll drop things. One costumer went on this huge rant cause it took us to long to get the gingerbread house from the window he wanted. Well, soory, SIR, but we have to frist, unlock the window, crawl, SLOWLY to the far side where his damn gingerhouse is, than make it back with out wrecking it, or the other ones. And we have to than lock the window box again, and than wrap it up s it survies on the way home. Please sir, if you think you an do it faster, feel free to take my job.

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ooh Jas. I feel ur pain.

Why do people get so snotty

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I work in the pet department of a garden centre and we've got a Santa's Grotto outside. So when parents and kids are finished at the Grotto they come into Pets to have a look at all the "cute little animals and cute little fishies". It's like a free zoo. We get so busy there's barely room to move around the shop, so I'm constantly saying excuse me to people and then it takes me twice as long as it should to get anywhere.
And we're stopping selling animals a couple of weeks before Christmas (to stop them being bought as impulse pets for small children who will refuse to have anything to do with them after 2 weeks), so no doubt people are going to get pissy at me that their little darling can't have a hamster until after Christmas. Not my problem; you want an animal, you be prepared to wait for it and then look after it properly.

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thats right! has anyone ever tried to return a pet?

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I think stopping selling pets near xmas is a fucking (sorry) wonderful idea! ooo I have some nice warm hope Happy thanks! do they do this everywhere? I suppose making money off pet food and accessories is enough to make a profit or they wouldn't be able to do it.

I've been a bit paranoid this week about staff and customers, had to serve this girl (and her family) who made my life hell without even realising it in school, she was fine with me but I just wanted to scream at her, there's so much I wanted to just shout I was shaking a little bit! I hate that, but it was just all adreniline and anger. Ended up throwing her money at her lol by accident!...I'm paranoid people I know will read this and think I'm weird lol...we keep getting these vouchers that are fabulous for people who can't afford to spend a load at xmas so save up over the months and that becomes vouchers, but the scanner things don't like to scan the big bar codes so I have to type them in most of the time. Then I have to cross out the barcode on each one before they go in the till sometimes I don't have a pen or the time! And also the tills say 'no leave me alone' and won't let you do anything after a certain amount of items in one transaction because it wants a rest and you can't do anything but void the whole transaction and start again in smaller amounts!

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oh dear, and this is why I am glad I am not on till

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ah 9 years of retail. I don't miss the xmas season or the summer sales! hehe

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oh god, the sales. wants to run and hide.

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Michelle - we have a 7 day guarantee when we sell animals, so they can be returned if something's not right. It would still be my line manager's final decision whether they could get a refund or not (because if the animal had been neglected by the owner or whatever then obviously we wouldn't give them a refund! haha).
Someone once came in and was like "I bought this fish 3 hours ago and it's dead now". So we gave her a new one, but afterwards my manager was like "She did work experience here and she was a complete liar", so she reckoned this person had another fish that'd died and then brought that one to us, not the one we sold her.

Queen - I don't know about other places, but we stopped selling pets for a couple of weeks around fireworks night and we stop selling them around Christmas too. It makes sense so I don't understand why other places wouldn't do it, it saves the animals from stress at both times, and neglect around Christmas time when people are busy with other things and children are too busy playing with all their new toys. We have a voucher thing where we give the adult a voucher they can give to their kid on Christmas day, and then they can bring the kid in after Christmas and they can choose their pet then.
And we're the one of the most successful and profitable departments because of all the other things we sell other than animals, so we won't lose much profit over a few weeks Happy

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Izzy, i like you idea of not selling pets. My brother negected a poor hamster after christmas, it was dead after a week, cause he decieded a puppy like his best friend would havebee a better gift (eye roll)

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ooo wonderful izz!

I just hope I get paid tomorrow, I didn't last week, they have such pretty girl things and I just want to treat myself! Bourjois make up OOOOM expensive but alright once in a while Happy I need new shoes and a new cardi too and the last of my xmas shopping. It's not been so bad today but I've been in a good mood...I hate this higher power person who I don't know that decides all the rules, perminant staff are treated worse then temps!

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