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Frequently Asked Questions

Here are some of the questions we're regularly asked here at Cut Out + Keep, if you can't find an answer to your problem below, just let us know!

Members & Accounts

  • I've forgotten my password, how can I change it? If you've forgotten your password, but remember your email address, type your email in to the email field on the log in bar and leave the password field blank. Click 'Log In'. You will then be asked if you've forgotten your password and wish for a new one to be sent. If so, click this and an email will be sent to you with instructions for changing your password.

  • How do I delete my account? If you wish to have your CO+K account removed, send a message to Crafterella and she can arrange for your account to be removed. Note: please be absolutely positive before making a request as these changes cannot be undone.

  • Projects

  • What's the difference between a How-To, Creation and a Version? A How-To is a project that includes the step-by-step instructions for it's making, a Creation is just a project without instructions and a Version is someone's completed attempt at someone else's project.

  • Why is my published project not appearing on the main project's page? Please remember that projects need to be approved before they appear on the main body of the site. We have moderators regularly checking for new and published projects, however there are times when moderators are unavailable, so please be patient.

    To ensure that you're project is approved first time, make sure that your project includes a photo / image, Tagline, Summary and that the 'You will need' box has been filled out. If there are any problems with your project, meaning that it cannot be published first time, then you will receive a message from Crafterella specifying any changes or problems that need to be fixed.

  • Where is my imported project? Please remember that imported projects need to be checked and approved by moderators before they appear on the main body of the site. As project importing varies greatly, moderators may need to edit or change portions of projects before they can be approved, so this may take some time. Also, imported projects are saved to a separate database from new projects and, unfortunately, we are not always able to access this database while out and about. Please be patient, every import and project will be dealt with.

  • How do I delete a project that I published? Members cannot delete projects after they click the publish button, so make sure that you're project is complete and correct before you do. If you wish for a published project to be removed, send a message to Crafterella stating the project URL that you wish to be removed.

  • Snippets:

  • Where can I pick up a copy of Snippets? Snippets is a completely online publication. Every issue is available for free on Cut Out + Keep, you can read it here.

  • How can I contribute and write for Snippets? We're always looking for new writers to join the Snippets team, so if your keen, then we'd love to hear from you. Snippets is an independent publication, so unfortunately we cannot pay writers, however we are working on ways to reward them for their hard work. If you're still interested, drop up a line at snippets (at) cutoutandkeep.net and we'll put you on the writer's list.